![]() ![]() Please note that your name must be unique to ClickTime. ![]() ![]() The page will refresh to indicate your Preferences have been saved, and you should see the update name reflected Then click "Save" at the top (or bottom) of the page. From there you can change the "company name" field: To change the name of your organization, please go to the Company -> Preferences page. After doing so you'll be brought back to the Company -> Preferences page with a message indicating "Your billing and payment information has been submitted": On the next page, check the box next to "billing contact" to expand the Payment Method section:Įnter the required fields for your Billing Contact and then click "Save" at the top (or bottom) of the page. To change the Billing Contact that receives your monthly invoice to, please go to the Company -> Preferences page and click the "Billing and Payment" link on the left side of the page: Fill in any required fields and then click "Save" at the top (or bottom) of the page. After doing so you'll be brought back to the Company -> Preferences page with a message indicating "Your billing and payment information has been submitted":įor security purposes the updated information will not be displayed if you go back to the prior screen, but you can always contact our Billing Department (by emailing or calling (415)684-1180 and choosing option #4) to confirm we have the correct payment information on file if you would like. Next choose the payment method you want to use going forward. On the next page, check the box next to "payment method" to expand the Payment Method section: To change the Payment Method we bill your monthly invoice to, please go to the Company -> Preferences page and click the "Billing and Payment" link on the left side of the page: Please use the links below to get the most relevant documentation for your needs: While you can always contact our Billing Department (by emailing or calling (415)684-1180 and choosing option #4) and ask that they process updates, most changes to your account can be made by a local ClickTime Administrator at any point. The number of users is displayed at the bottom of the page: You can view the current number of Active Users by going to the Company -> People page and filtering by "Active". Invoices are typically generated on Thursday of each week. In most cases, we require a valid credit card on file and will bill that automatically. We then multiply the Average Number of Users by the Per-User Charge to determine your bill. More details on standard pricing can be found here. The Per-User charge depends on the type of account you have and the additional Modules. At the end of your billing cycle, we divide the number of users by the number of days in the cycle, and then round that up to the nearest whole number. We determine this by reviewing the number of users who have access to your ClickTime account each day and add that number up throughout your billing cycle. The Average Number of Users in your account for the previous month.Your Monthly Charge is determined by two things: However, you can always email to request a copy of an invoice that has already been generated and/or paid. Please see the other sections of this guide for additional information regarding how your charges are determined and how to change your Payment Method and/or Billing Contact.Ĭurrently ClickTime does not offer a method to view and download invoices from prior pay periods. An invoice will be sent via email or mail to the Billing Contact. Your invoice amount is determined by the Average Number of Users for the time period, which is multiplied by your per-user charge. Unless otherwise specified, ClickTime will bill the credit card on file in arrears every month. How Does ClickTime Determine My Monthly Charge? How Do I Get a Copy of Previous Invoices? Welcome to ClickTime! This article is intended for customers who have questions about our invoicing process, how to change the payment method, updating information about their organization, and more. ![]()
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